Frequently Asked Questions
1. What materials are your jewelry made of?
Most of our pieces are crafted from copper alloy, paired with artificial crystals and natural stones. For earrings, all ear pins are made of 925 sterling silver, making them suitable for sensitive ears. If a style uses ear clips instead of pins, it will be clearly noted in the product description.
2. Is your jewelry vintage or brand new?
All of our jewelry is brand new — it is not second-hand or antique. What makes it "vintage" is the design style, not the condition. We draw inspiration from Victorian, Baroque, Art Deco, and French vintage aesthetics to create pieces that feel timeless and full of character.
3. How should I care for my jewelry?
To keep your pieces looking their best, we recommend:
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Avoiding contact with perfume, sweat, alcohol, and other harsh liquids
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Removing your jewelry before showering, swimming, or exercising
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Storing it in the jewelry box provided when not in use
Following these simple steps will help maintain the finish and extend the life of your jewelry.
4. How do I know what size to choose?
Detailed measurements are included in each product's images. If you need additional help choosing the right size, feel free to contact us at support@lucentrill.com — we're happy to assist.
For earrings, most styles come with ear pins. If a style is ear clip, it will be clearly marked in the product listing.
5. Is your jewelry heavy?
Because our pieces are designed with a vintage, substantial feel, they do carry a bit more weight than lightweight fashion jewelry. This is intentional — it gives each piece a more premium, textured look and feel. That said, they are designed to be comfortable for everyday wear.
6. How is the jewelry packaged?
Every order comes in a premium jewelry box, ready for gifting. Whether you're treating yourself or buying for someone special, the packaging is designed to feel elegant and thoughtful.
7. Where do you ship from, and how long does delivery take?
Most orders ship from our origin in China, and some orders ship from the United States. For detailed shipping timelines, delivery estimates, and tracking information, please refer to our Shipping & Returns page.
8. What is your return and exchange policy?
We accept returns and exchanges. For full details on eligibility, timeframes, and the return process, please refer to our Shipping & Returns page.
9. What if my jewelry gets damaged?
We stand behind our products. If you experience discoloration, broken chains, or fallen stones within one year of purchase, please contact us for after-sales support. In most cases, we offer free repair or replacement depending on the situation.
10. Do you offer custom or bulk orders?
Yes — we support small-batch custom orders. If you're looking for something specific, or need pieces for a wedding, bridesmaid gifts, or special event, please contact us at support@lucentrill.com with your requirements. We'll do our best to accommodate your needs.